Hi All,
For me, I feel that access to the 1921 Census has been set at a high cost. The 1911 Census platform let us buy credits and with those credits, we could see the Census data and the document together. To pay £2.50 to see that data and then another £3.50 to view the document, a total of £6, is very wrong.
Someone at Find My Past has got the model very wrong. I agree that a number of people worked on the project to Digitalise all of the sheets from the Census. Yes Find my Past will want to claim back that cost, however, I feel Find My Past firstly have massive opportunities to obtain revenue from other directions. Some of you have mentioned other services where you are collecting data for your families. It's not difficult to work out that selling access to their data is an easy one to get good revenue back confirmed. Also did anyone at the National Archive or at Find My Past consider applying for funding from other sources, e.g. National Lottery. This may have been ruled out due to Find My Past wanting a profit. But they could have created a Non-profit company called Census1921, which could then apply for grants. Sell the data to Find My Past and others for non-profit. After all the Census belongs to the people and the people should have access to the census in a sensible cost effect way. They feel they have ticked that box by offering the service free at some libraries as well at Kew.
The model they have today is expecting people who don't care much about the cost and the hope they will make back some of their investment. However, I feel that the voice of the public needs to vote and voice their displeasure with the current platform and the current cost model. £2.50 to view the data and get the document I feel would be a fair model. I also feel that Find My Past should enough some volume discounts, i.e. £10 to view 5 records. Most of us will want to look at a large number of Census records, if the model is fair, then we will spend the money.
Please can you review the current feedback on Find My Past on the Trust Pilot Website here.
Trust Pilot Feedback FMP also
Trust Pilot Feedback AU FMP Please do voice your feedback on the Census service.
Also, you may like to send a formal complaint to the Nationa Achieves, who gave the contract to Find My Past. Their email address is
yourviews@nationalarchives.gov.uk and the link to the complaint page is here.
National Archives Complaint
The more of us that voice our concerns the more chance that Find My Past may review their platform service and consider offering a better cost model to the people who created the Census in the first place!
Thank you in advance for any support.