Hi Frankf
I can't put a face to Margeret Wallace, (one of my failings names), the refit at a guess was in the early to mid 70s. I well remember Bill Dove, I had many run ins with him, I found him to be very ignorant and heavy handed, fortunately I didn't work for him directly otherwise it would have been a case of pistols for two and coffee for one. Mervyn Manley who before he was Store manager was in charge of the Whitmore Road T.V. repair centre, he then became Doves number 2 and John Blackband became the repair centre manager. Dave Rollason was a great little guy in charge of the T.V. dept etc lighting supervisor was Ivy Snowden on the 1st floor, Peter Lovell was in charge of the basement electrical. The basement electrical were always short of change, bags, wrapping paper, string etc, and they were always sending someone over to me to help them out. Peter had to take early retirement through illness only a couple or three years ago.
Castle street passage before it was the picture gallery was the kitchen furniture dept run by a character named Jack Cook who had worked for the Co-op for many years, and his pal Cyril Joyce.
On the Big Top site ground floor I think Len Billingsley ran the record dept, Shirley Jones the china and glassware, somebody(Bill?) Clucas the jewellery and clocks, Alf Freer the toys etc,
The goods entrance supervisor was Harold Cooper and his mate Alan Wolverson.