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Met him once at Leicester. His train was late (not mine, I'd just worked in and was changing platforms). I just tried to 'help this old geezer who was obviously frustrated about something'. Probably the fact that I was in a railway uniform (not the company he was travelling with) didn't help. He gave me a mouthful of abuse including 'Don't you know who I am!'. I still tried to help him though .. hey ho.