I know nothing at all about computers other than how to post to BHF.,so sorry if this is a bit of a saga.
until 12 months ago I had a domain email address paid for by my son but decided to give it up and have my
email with gmail. Wanting to be independent we did this alone without my sons help.
We paid for 2 years support but I have been told that gmail doesn't charge for support so believe we had been taken in.
12months on I can accept emails but not send them. My husband called the support people and they say that many 'ports' on my computer IP address have been compromised and it will take £700 to fix, our computer is really old so my husband said we will get a new one.The bloke said that every tablet ,computer, and phone in our house would have the same IP and the only way to fix it other than to pay would be to move house.
Please fellow members is this old lady being taken for a fool.
until 12 months ago I had a domain email address paid for by my son but decided to give it up and have my
email with gmail. Wanting to be independent we did this alone without my sons help.
We paid for 2 years support but I have been told that gmail doesn't charge for support so believe we had been taken in.
12months on I can accept emails but not send them. My husband called the support people and they say that many 'ports' on my computer IP address have been compromised and it will take £700 to fix, our computer is really old so my husband said we will get a new one.The bloke said that every tablet ,computer, and phone in our house would have the same IP and the only way to fix it other than to pay would be to move house.
Please fellow members is this old lady being taken for a fool.