I have now set up an emergency site so there will never be as long a downtime as that again (without info) and we upgraded our care package so we are supposed to get a 24 hour response now.
It is takes ages in some citiesI had visions of each e-mail/forum message being taken from place to place in a black cab !
In June a lorry smashed into and destroyed a cabinet in Otley near Leeds. Openreach replaced the cabinet but the local electricity company said they could not repair the supply until August. As a temporary solution Openreach’s engineers had been arduously swapping out the cabinet’s backup battery twice a day (6am and 6pm) for two weeks but with an obvious impact on reliability. Businesses, householders, and a local MP finally persuaded the electricity company to bring forward repairs to early July and the problem has now been resolved.